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Error Screens

Error pages should provide links to the most helpful destination, or multiple destinations.

A status page option lets the user check if the page is under maintenance, and when functions will be restored.

A brand social media account could let the user know they are not alone in facing this problem.

A return to previous page option lets the user continue their experience for the rest of the website.

A contact support link is nice, but will need some reassuring adornments – so people would actually want to use it.

An error page is generally not a good opportunity to reaffirm brand voice. Resist the temptation!